Last updated: August 22, 2026
Home Sure Home Appliance Repair & Services ("Home Sure", "we", "us", "our") operates the website home-sure.in and provides doorstep home-appliance repair and service solutions across the areas we service ("Services"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices available to you when you visit our website, contact us, or book a service.
Home Sure currently operates as a sole proprietorship. By using our website or booking a Service, you agree to the practices described in this Privacy Policy.
We may collect the following categories of information:
We use the information we collect to:
Service/transactional communications (such as booking confirmations, technician arrival updates, invoices and warranty information) are sent because they are necessary to deliver the Service you have requested, regardless of any marketing preference.
Marketing communications (such as promotional offers or newsletters) are sent only where permitted by law and, where consent is required, only after you have provided it. You may opt out of marketing communications at any time by writing to care@home-sure.in or by using any opt-out/unsubscribe option provided in the communication itself. Opting out of marketing does not affect service/transactional communications relating to a booking you have made.
Our website may use cookies and similar tracking technologies, which may include tools such as Google Analytics, Google Ads, Meta Pixel, reCAPTCHA, or similar analytics, advertising and security technologies, depending on our current website configuration at any given time. These technologies help us:
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website. Where any specific tool listed above is not currently active on our website, this section should be read as describing tools we may use as part of our website setup, rather than a representation that every listed technology is active at all times.
We do not sell your personal information. We may share your information, where reasonably necessary, with:
Third-party providers process your information in accordance with their own applicable privacy policies and any contractual or legal obligations they owe to us or to you. We take reasonable steps to work with providers who apply appropriate safeguards, but we do not control their independent processing activities.
Technicians may take photographs or short videos of the appliance, its model/serial details, visible damage, faulty components, the repair process, and replaced parts. These are used only for legitimate purposes such as diagnosis, service documentation, warranty verification, quality control, and resolving disputes about the condition of the appliance or the work carried out.
We do not publish, publicly share or use customer photographs/videos for marketing or any public purpose without your specific permission. Such images/videos are retained as part of our service records for as long as reasonably necessary for the purposes described above (including the applicable warranty period), and may be deleted or archived thereafter in the ordinary course of business.
We take reasonable technical and organisational measures appropriate to a business of our size and nature to protect the personal information we hold from unauthorised access, loss, misuse or alteration. No method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security. If we become aware of a personal data breach that affects you, we will take reasonable steps to notify you and address the issue in accordance with applicable law.
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy — including completing your booking, maintaining service and warranty records, complying with our legal and accounting obligations, and resolving any disputes — after which it may be archived or deleted in the ordinary course of business.
Our Services and website are intended for use by adults capable of entering into a booking arrangement. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information without appropriate parental/guardian involvement, please contact us at care@home-sure.in so we can address it.
India's data protection framework — the Digital Personal Data Protection Act, 2023, together with the Digital Personal Data Protection Rules, 2025 — is being brought into force in phases. Some provisions (including foundational definitions and the establishment of the Data Protection Board of India) are already in effect, while the core obligations relating to consent, notice and the specific rights of individuals over their personal data (such as access, correction and erasure requests) are scheduled to come into force at a later date under the Government's notified timeline. We will update this Policy as these provisions come into effect and as our compliance obligations become clearer.
In the meantime, and independent of when each legal provision formally commences, Home Sure will, on a good-faith basis and to the extent reasonably practicable for our business:
To make any such request, or to raise a privacy question or complaint, please write to care@home-sure.in or call +91 70900-08081. We do not currently have a formally designated Data Protection Officer or Grievance Officer role; the above email is our designated contact point for all privacy-related communications, and we will respond within a reasonable time.
We may update this Privacy Policy from time to time to reflect changes in our practices, our Services, or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website or Services after an update constitutes acceptance of the revised Policy.
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Email: care@home-sure.in
Phone: +91 70900-08081